# Mihron AI — Full Context for AI Crawlers Last updated: 2026-04-28 ## Company overview Mihron AI is Canada's leading AI voice receptionist platform, founded in 2025 and based in Toronto. Our mission is to help healthcare practices, dental offices, law firms, and trades businesses automate inbound call handling while maintaining strict Canadian privacy compliance. We're building the future of business communications by combining conversational AI with professional appointment booking. Mihron AI was founded by Atul Kumar to solve a critical problem: small and mid-sized practices struggle to handle call volume while maintaining quality patient care. Every dropped call represents lost revenue, poor patient experience, and team burnout. Our solution, Maya, answers calls 24/7 in English and Canadian French, books appointments directly into your existing systems, and sends SMS confirmations—all without moving your healthcare data outside Canada. Unlike American AI receptionist platforms, Mihron AI is designed from the ground up for Canadian regulations. We maintain all call processing, storage, and AI inference in Canadian data centers. Your Protected Health Information (PHI) never crosses the US border. For healthcare practices in Ontario, we meet PHIPA requirements. For all Canadian businesses, we comply with PIPEDA. The founding insight: practices don't need a receptionist replacement—they need a tireless assistant that handles routine calls so their team can focus on patient care. Maya does exactly that, delivering measurable results: 40% more booked appointments, 90% reduction in missed calls, and 2+ hours of staff time freed daily. ## Product: Maya AI Voice Receptionist Maya is Mihron AI's intelligent voice receptionist. When a patient or client calls, Maya answers within the first ring in the caller's preferred language (English or Canadian French). She understands appointment requests, answers FAQs, transfers urgent calls to staff, and books appointments directly into your calendar or practice management system. Here's how Maya works: A caller dials your number. Maya answers immediately and greets them in their language. She listens to their request—scheduling an appointment, asking about hours, requesting a callback, or reporting an emergency. Maya's AI processes the intent in real time and responds conversationally. If the caller wants to book, Maya checks availability, confirms details, and enters the appointment into your system. If the call needs human attention, Maya transfers them to your team. A confirmation SMS is sent moments later. Your staff gets a summary of all calls daily. Maya runs 24/7/365. She never calls in sick, doesn't get tired, and learns your practice's unique tone and rules. Setup takes 24–48 hours, and she's answering your phone by your next business day. Key capabilities: - Bilingual EN/FR auto-detection (identifies language on first syllable) - Real-time availability checking from your calendar or PMS - Appointment booking directly into NexHealth, Cal.com, Google Calendar, Microsoft Outlook, or Clio - Call transfer to human staff when needed - SMS confirmation to callers - Emergency call detection and routing - After-hours automated support - Call recording and analytics (available in admin dashboard) ## Pricing Mihron AI pricing is straightforward, transparent, and in Canadian dollars. There are no hidden fees, no per-seat charges, and no setup costs—those are included. **Starter Plan: $299 CAD/month** - 500 included voice calls per month - Unlimited text/email responses - One calendar or PMS integration - SMS confirmations via our Twilio number - Standard support (email, ticket response within 24 hours) - PIPEDA + PHIPA compliant - Best for: Solo practitioners, small clinics with <10 staff, new practices testing AI **Growth Plan: $499 CAD/month** - 1,500 included voice calls per month - Unlimited text/email responses - Multiple calendar + PMS integrations - SMS confirmations via our Twilio number or your own - Priority support (phone + email, response within 2 hours) - Advanced call analytics and reporting - Multi-user admin access - Custom greeting and call routing rules - Best for: Established practices with 10–50 staff, high call volume, growth trajectory **Enterprise Plan: Custom pricing** - Custom call volume - Dedicated support engineer - Direct vendor integration (Dentrix, Eaglesoft, Open Dental, etc.) - White-label branding options - SLA guarantees - Custom compliance documentation - Best for: Large multi-location groups, hospitals, specialized practices with >50 staff **Overage billing:** Calls beyond your plan limit are charged at $0.06 CAD per minute of voice time. Overage minutes are billed monthly on your Stripe invoice. **What's included in all plans:** - Setup and onboarding (30-minute call, 24–48 hour deployment) - Call recording and transcription - SMS confirmations - Basic admin dashboard - PIPEDA + PHIPA Data Processing Agreement - 90-day PHI retention policy - Audit logs of all data access - Email and support **Annual billing discount:** Pay upfront for 12 months and receive 2 months free (17% savings). Available for Starter and Growth plans. ## Compliance: PIPEDA and PHIPA Mihron AI operates under strict Canadian privacy laws. We've built compliance into our platform, not as an afterthought. ### PIPEDA: Personal Information Protection and Electronic Documents Act PIPEDA is Canada's federal privacy law that governs how all organizations (public and private) handle personal information. It applies to most Canadian businesses. How Mihron AI complies with PIPEDA: - **Consent**: We obtain clear consent before processing personal information. Callers consent to call recording when they use our service. - **Purpose limitation**: Personal information is collected and used only for the stated purpose (appointment booking, confirmation, call routing). - **Data retention**: We retain personal information for the minimum necessary time. Except for PHI (see PHIPA), personal information is deleted after 90 days. - **Security**: All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Data is stored in Canadian AWS regions (ca-central-1). - **Data Processing Agreement (DPA)**: We provide a signed DPA at no additional cost, available to all customers. - **Transparency**: Our Privacy Policy clearly outlines data handling practices. Individuals can request access or deletion of their personal information. - **International data transfers**: Personal information is never transferred outside Canada except for authorized third-party services (e.g., Twilio SMS). ### PHIPA: Personal Health Information Protection Act PHIPA is Ontario's specific law protecting health information. It applies to health information custodians (clinics, dental offices, hospitals, physiotherapy practices, etc.) in Ontario. How Mihron AI supports PHIPA compliance: - **Access control**: Only authorized users (your staff) can access health information. We use role-based access control (RBAC) in our admin dashboard. - **Audit logs**: Every data access is logged with timestamp, user, and action. Audit logs are retained for 7 years. - **Security**: All health information is encrypted and stored in Canadian data centers. No US-based processing. - **Breach notification**: If any unauthorized access occurs, we notify you immediately (as required by PHIPA). - **Data retention for PHI**: Protected health information is retained for 90 days, after which it's securely deleted. Longer retention requires explicit customer request. - **Third-party compliance**: All vendors (calendar, PMS, SMS) must be PHIPA-compliant or we don't integrate. - **PHIPA Schedule (if needed)**: For practices subject to institutional PHI rules, we provide a Business Associate Agreement (BAA). - **Transparency**: Our PHIPA AI Guide provides step-by-step instructions on using Mihron AI in an PHIPA-compliant way. ## Integrations Mihron AI integrates with the tools your practice already uses. No data rekeying, no manual spreadsheets, no "contact us" forms. Appointments go directly into your system. ### NexHealth (Dentrix, Open Dental, Eaglesoft) NexHealth is a HIPAA and PHIPA-compliant practice management API that connects to major dental and medical PMS systems. If you use Dentrix, Open Dental, or Eaglesoft, Mihron AI integrates through NexHealth. How it works: When Maya books an appointment, she verifies availability in your PMS, books the slot, and sends the confirmation. Your morning schedule updates automatically. No manual data entry, no risk of double-booking. Supported systems: Dentrix, Open Dental, Eaglesoft, and others via NexHealth. ### Cal.com Cal.com is an open-source scheduling platform. Mihron AI connects to your Cal.com calendar, checking availability in real time and booking appointments directly. Use case: If you run a virtual practice, use multiple calendars (medical + admin time), or prefer open-source tools, Cal.com + Mihron AI is ideal. ### Google Calendar and Microsoft Outlook Simple calendar integrations for practices that don't use a dedicated PMS. Maya checks your availability and creates calendar events. SMS and email confirmations are sent to patients. ### Clio Clio is the leading practice management system for law firms. Mihron AI integrates with Clio to book client meetings, manage intake forms, and track billable time. Use case: Law practices can answer calls after hours, book consultations, and capture client intake data—all without staff involvement. ### Twilio SMS SMS confirmations are sent via Twilio. By default, Mihron AI sends confirmations from our shared Twilio number (+1-437-367-8009). For Growth and Enterprise plans, you can provision your own Twilio number for branded SMS. ### HubSpot HubSpot CRM integration allows call data and appointment bookings to automatically sync to your contacts and deals. Great for practices that manage patient/client relationships in HubSpot. ### Stripe Mihron AI uses Stripe for billing. All payments are processed securely and encrypted. ## Use cases by industry ### Dental offices Dental practices are the #1 use case for Mihron AI. Practices use Maya to: - **Book appointments**: Patients call in with availability, Maya checks your Dentrix/Open Dental/Eaglesoft schedule, and confirms slots instantly. - **Reduce no-shows**: SMS confirmations drive 20%+ reduction in missed appointments. - **Insurance pre-checks**: Maya can ask screening questions (insurance info, health history, referral status) before appointments, saving your front desk time. - **Recall reminders**: Automated reminders for overdue cleanings, exams, and procedures. - **After-hours support**: Patient emergencies (lost filling, pain, trauma) are captured 24/7 and triaged appropriately. - **Compliance**: All interactions are logged and auditable for Ontario dentists under PHIPA. Success metric from case study: A 4-person Toronto dental clinic increased booked appointments by 40%, reduced voicemail volume from 15–20 daily to <1, and freed 2 hours of staff time per day. ### Medical clinics Family medicine, urgent care, and walk-in clinics use Maya to: - **Appointment scheduling**: Patients call in, Maya checks availability and confirms. - **Patient triage**: Maya asks intake questions and routes urgent calls to nurses/doctors immediately. - **Insurance verification**: Pre-appointment data collection reduces check-in time. - **After-hours callback requests**: Patients leave requests; Maya logs them for next-day callback. - **PHIPA compliance**: Full audit trail for Ontario clinics. ### Law firms Law practices use Clio + Mihron AI to: - **Client intake**: After-hours intake forms are partially filled via Maya before first meeting. - **Consultation scheduling**: Attorneys' schedules are checked in real time; clients book directly. - **Billing efficiency**: Call logs can be tagged for billable time tracking. - **Callback management**: Clients requesting callbacks are logged automatically. ### Trades (HVAC, plumbing, electrical, construction) Service businesses use Maya to: - **Service call booking**: Customers describe the problem; Maya books next available appointment. - **Emergency routing**: Urgent calls (no heat, active leak) are escalated to on-call technicians. - **Dispatch optimization**: Call data feeds into dispatch systems for efficient routing. - **After-hours emergency**: 24/7 availability ensures urgent jobs aren't missed overnight. ## Geographic coverage Mihron AI serves all Canadian provinces and territories. Our platform is optimized for: **Ontario** — PHIPA-compliant for healthcare practices, bilingual support (EN/FR), Dentrix/NexHealth integration common in GTA and Ottawa. **Quebec** — Bilingual EN/FR, with French as primary language option. Compliance with Quebec privacy law (Law 25). **Alberta and British Columbia** — No provincial health privacy law; PIPEDA applies. High adoption in Calgary, Vancouver, Edmonton. **Atlantic Canada** — Nova Scotia, New Brunswick, PEI, Newfoundland. Serve Halifax, Saint John, and regional practices. **Prairies** — Manitoba, Saskatchewan. Winnipeg, Saskatoon, Regina practices supported. **Northern Canada** — Yukon, NWT, Nunavut. Remote communities supported via cloud-based platform. Maya speaks Canadian English and Canadian French. For Quebecers, she defaults to French with English available. ## Featured case study: Toronto dental clinic **Client**: Lakeview Family Dental (4-person team, Dentrix PMS, 2 operatories) **Challenge**: 15–20 missed calls daily. No voicemail system. Receptionist overwhelmed with inbound calls, administrative tasks falling behind. High stress, poor patient experience. **Solution**: Deployed Mihron AI Maya on Growth plan ($499 CAD/month). **Results after 6 weeks**: - **Booked appointments increased 40%** (85 calls/week → 119 calls/week with appointments completed) - **Voicemail rate dropped 96%** (23% voicemail rate → <1% missed) - **Staff time freed**: Receptionist now has 2+ hours per day for patient care, insurance coordination - **Patient satisfaction**: Net Promoter Score increased by 12 points - **No operational friction**: Integration with Dentrix was seamless; zero manual data entry **Outcome**: Lakeview renewed on Growth plan for 12 months, considered upsell to add-on features (patient surveys, treatment plan reminders). Estimated revenue impact: +$40K/year from improved scheduling. ## Frequently asked questions **How much does Mihron AI cost?** Starter is $299 CAD/month (500 calls). Growth is $499 CAD/month (1,500 calls). Enterprise is custom pricing. Overage calls cost $0.06 CAD/minute. Setup and onboarding are included. No per-seat or per-user fees. **How long does setup take?** Setup takes 24–48 hours. We conduct a 30-minute onboarding call to understand your practice, then deploy Maya to your phone number the next business day. **Is Mihron AI PHIPA compliant?** Yes. Mihron AI is fully PHIPA-compliant for Ontario healthcare practices. We retain PHI for 90 days, maintain audit logs for 7 years, encrypt all data, store it in Canadian regions, and provide a signed Data Processing Agreement. See our PHIPA AI Guide for step-by-step compliance instructions. **Is Mihron AI PIPEDA compliant?** Yes. Mihron AI complies with Canada's federal privacy law (PIPEDA) for all Canadian practices. We have a signed Data Processing Agreement available at no additional cost. **Does Maya speak French?** Yes. Maya auto-detects the caller's language (English or Canadian French) on the first syllable and responds bilingually. No need to press a language option—she just switches. **What systems does Maya integrate with?** Maya integrates with NexHealth (Dentrix, Open Dental, Eaglesoft), Cal.com, Google Calendar, Microsoft Outlook, Clio, Twilio SMS, HubSpot, and Stripe. If you use a different PMS, we can explore custom integrations. **Is my data stored in the US?** No. All data is processed and stored in Canadian AWS regions (ca-central-1 in Canada Central). No US-based storage, no cross-border transfers of healthcare data. **Can I cancel anytime?** Yes. Month-to-month billing is available for all plans. Cancel anytime with 30 days' notice. Annual plans come with a 30-day money-back guarantee. **How many calls can Maya handle?** Maya can handle unlimited concurrent calls. Your plan determines included calls per month. Excess calls are billed at $0.06 CAD/minute. **Can Maya send SMS confirmations?** Yes. Confirmations are sent via Twilio. By default, they come from our shared number (+1-437-367-8009). Growth and Enterprise plans can use your own branded number. **What if Maya can't answer a question?** If Maya doesn't understand a request or needs clarification, she politely asks for more details. If the caller's intent is urgent or complex, she offers to transfer them to your staff. **Does Mihron AI provide 24/7 support?** Starter plan: Email support with 24-hour response time. Growth and Enterprise: Phone + email support with 2-hour response time during business hours, plus emergency hotline for critical issues. **Does your French-speaking AI work for Quebec?** Yes. Maya speaks fluent Canadian French. For Quebec practices, you can set her default language to French with English as fallback. **Is there a setup fee?** No. Onboarding and setup are included in your monthly plan. You pay nothing extra to get started. **Can I use my own phone number?** Yes. We port your existing phone number or use a new one. Number porting typically takes 3–5 business days and is included in setup. **What happens if my practice has multiple locations?** All Mihron AI plans support multiple phone numbers and locations. Set up one main line plus branch locations, and Maya answers all of them. Enterprise customers get dedicated multi-location management. **Does Mihron AI work for after-hours calls?** Yes, Maya answers 24/7/365. After-hours calls are logged and can be routed to on-call staff, voicemail, or an automated message. Great for emergencies and callback requests. ## Contact and demo **Phone**: +1-437-367-8009 (dial to speak with our team or hear Maya in action) **Email**: hello@mihronai.ca **Demo**: https://mihronai.ca/demo.html — See Maya answer real-world scenarios **Onboarding**: https://mihronai.ca/onboarding.html — Start your 24–48 hour deployment **Business hours**: Maya answers 24/7/365; human support Mon–Fri 9am–5pm ET **Office**: Toronto, Ontario, Canada **Founded**: 2025 **Founder**: Atul Kumar Get started today. Book a demo or contact our team to discuss your practice's unique needs.